Pre-Sales Services
We provide you with the most intimate service, and warmly answer your every question about the products.
If you do not have a good plan, we provide you with a variety of plush programs
And according to your requirements and pictures, we will make a professional estimate quotation.
Q: What plush toys do you mainly produce?
A: Hello, we customize plush toy dolls, home pillows, functional plush toy gifts, scarves, canvas bags and other sewing products.
Q: Are you a factory?
A：Hello, we have been engaged in production for fifteen years, from the smallest family workshop to small-scale individual business to the current formal foreign trade manufacturers, welcome to our factory site visits.
Q：Can you customize?
A: Hello, we have a wealth of experience in customizing plush toys, you can inform our customer service staff of your specific requirements.。
Q：Can you invoice?
A：Hello, we can issue 13% VAT invoice and 3% VAT invoice.
Q：How are your prices?
A：Hello, our price has an advantage over trading companies, while years of e-commerce experience has honed our service level, so you can experience the service of a trading company and the price of a factory here.
Q: How is your quality?
A: Hello, because plush toys are purely handmade, our workers are skilled laborers who have been in the industry for many years, and with years of experience in export sales, we have a mature quality management system, so you don't have to worry.
Q: What kind of packaging do you have?
A: Hello, taking into account the cost savings, our regular packaging is a long liner woven bag, waterproof and wear-resistant, if you have higher packaging requirements, we will also be packaged in cardboard boxes, the unit price of the product will be slightly upward, please consult customer service for special packaging. Canvas bags and other sewing products, such as plush toys, gifts, scarves, canvas bags, and so on.
Q: What are your transportation methods?
A: We will choose the most cost-effective way of transportation for you, taking into account the safety of goods and saving freight, of course, we can also specify the logistics for you.
Q：How long is your normal delivery time?
A：Hello, our normal delivery within 15~20 days, according to your actual situation to improve the delivery time, the cost will rise slightly, the fastest 7 days delivery, details need to consult customer service.
Services During Sale
We will start the production according to the confirmation sample
From cutting to quality control, we strictly control the quality of our products and regularly report to you on the progress of production, so that you can have a clear understanding of the progress of production.
Provide production progress in the form of pictures or videos, and also support customers to come to the factory to inspect goods.
Sample Confirmation- Fabric Confirmation
- Production Progress Report
- mass inspection
- Cargo needle detection
- Product shipment confirmation
After-Sales Service
After the goods are issued, we will track logistics information in a timely manner to help you solve the problem of goods in transit, and the product if there is a quality problem, the follow-up we will carry out the return to repair, to ensure that your after-sales service.
Serving you with heart, after-sales questions are always available for you to answer!
Q：How to track the logistics information after the goods are sent out?
A：Hello, we usually choose the most suitable logistics or express according to the number of your goods, if there is a single number, our sales staff will help you track the goods, if it is a dedicated logistics, we will also help you contact the goods tracking.
Q：How can I get the invoice after the payment?
A: Hello, you can rest assured that the invoice issue, our orders are signed in accordance with the formal contract, as long as you and we have worked together, will not owe you invoices, will be mailed to you later.
Q：If there is a problem, is the factory responsible for it?
A: Hello, if in the case of non-force majeure, our production of goods due to quality problems, we can help you to repair, you can rest assured.
Q：Does the product have a warranty period?
A: Hello, because the plush toys are handmade products, and is very likely to encounter human damage, there is no warranty period. So generally in the goods received, you need to promptly check the product has no holes, damage, dirty and so on. If we have quality problems, we can solve.
Q：What if the goods are deformed for a long time?
A: Hello, plush toys because it is a stuffed toy, filled with cotton, if the long time pressure is caused by a certain deformation, this you can put the product in the sun, or knead to restore the shape.
Q：Will you use my image for other purposes?
A: Hello, we have cooperated with many companies, many are signed confidentiality agreements, you do not have to worry about this, we will help you produce goods according to your requirements, will not use your image for other purposes.